At Shopwice.com, we value customer satisfaction and stand by the quality of our products. This page outlines our warranty coverage to ensure a smooth shopping experience.
1. Warranty Policy
Manufacturer’s Warranty
- Many of our products come with a manufacturer’s warranty, which varies depending on the brand and product type.
- Warranty coverage includes defects in materials and workmanship, but does not cover physical damage, water damage, or unauthorized modifications.
Warranty Duration
- The warranty period varies by product and brand. Some common durations include:
- Samsung Mobile Phones & Accessories: 24 Months
- Apple iPhones: 1 year
- Home Appliances: 1 year or more
- Laptops & Gadgets: 1-year manufacturer warranty
- Oraimo smart Accessories: 12 months
- JBL and Harman Kardon Products: 1 year
- Please check the product details or contact us to confirm warranty coverage.
How to Claim Warranty
If your product develops a fault within the warranty period:
- A warranty exchange (if applicable)
- Check the warranty card or product manual for manufacturer support details.
- Contact our customer support team with your order number, product details, and a description of the issue. We will guide you through the warranty claim process, which may include:
- Repair or replacement by the manufacturer
- Service at an authorized service center
| BRANDS | WARRANTY DURATION |
|---|---|
| ‘apple’, ‘Samsung’, ‘infinix’, ‘tecno’, ‘itel’, ‘Nokia’, ‘JBL’, ‘sony’, ‘Harman Kardon’, ‘beats’, ‘Anker’, ‘bose’, ‘google’, ‘Huawei’, ‘Xiaomi’, ‘Westpoint’, ‘westpool’, ‘Mitsui’, ‘suzika’, ‘hp’, ‘dell’, ‘Toshiba’, ‘Lenovo’, ‘oraimo’, ‘asus’, ‘bebe’, ‘binatone’, ‘bruhm’, ‘butterfly’, ‘canon’, ‘casio’, ‘crompton’, ‘htc’, ‘idino’, ‘jabra’, ‘lg’, ‘Logitech’, ‘Microsoft’, ‘msi’, ‘oppo’, ‘Panasonic’, ‘vizio’, ‘mikachi’, ‘western digital’, ‘x-tigi’, ‘vivo’ | 12 months |
| Air conditioners (Westpoint, Westpool, Suzika, Mitsui) | 5 years |
What is not covered by this warranty?
This limited warranty does not cover damage or failures that are a result of:
- Damage caused by accident, unreasonable use, or neglect (including the lack of reasonable and necessary maintenance)
- Damage to, or deterioration of, any accessory or decorative surface
- Damage resulting from failure to follow instructions contained in the owner’s manual.
- Damage resulting from the performance of repairs by someone other than an authorized professional service center
- Deterioration of consumable and parts, the nature of which is to become worn or depleted with use such as batteries protective coatings, remotes, and headphone ear pads unless failure has occurred due to a defect in materials or workmanship