Shopwice warrants against defects in materials with your new (Westpoint/Westpool) washing machine under normal and proper use. If your washing machine fails during the Product’s warranty period, Shopwice will, at its option, repair or replace the Product. This limited warranty only applies when such a Westpool/Westpoint washing machine is purchased on shopwice.com, installed, and used in Accra. The warranty period starts from the original date of delivery or purchase. Please see the full warranty terms and conditions for other terms that have not changed. Refer to the detailed Warranty information delivered below or in your product packaging.
LIMITED WARRANTY
TERMS AND CONDITIONS
ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION THAT
REQUIRES YOU AND LG ELECTRONICS (“LG”) TO RESOLVE DISPUTES BY BINDING ARBITRATION
INSTEAD OF IN COURT, UNLESS YOU CHOOSE TO OPT OUT. IN ARBITRATION, CLASS ACTIONS AND
JURY TRIALS ARE NOT PERMITTED. PLEASE SEE THE SECTION TITLED “PROCEDURE FOR RESOLVING
DISPUTES” BELOW.
Should your new (Westpoint/Westpool) washing machine fail due to a defect in materials or workmanship under normal and proper use, during the warranty period set forth below, Shopwice will, at its option, repair or replace the Product.
This limited warranty is valid only to the original retail purchaser of the Product (“You”) and applies only
when purchased lawfully and used within Accra
Warranty Period
| Washer | Stainless Steel | Direct Drive Motor (Stator and Rotor) |
|---|---|---|
| Parts (internal/ functional parts only): One (1) year from the date of original retail purchase | Parts Only: Three (3) years from the date of original retail purchase You are responsible for any applicable labor cost. | Parts Only: Ten (10) years from the date of original retail purchase You are responsible for any applicable labor cost. |
- Replacement Products and parts are warranted for the remaining portion of the original warranty period
or ninety (90) days, whichever is greater. - Replacement Products and parts may be new, reconditioned, refurbished, or otherwise factory
remanufactured. - Replaced Product or part(s) will be the property of Shopwice
- Proof of original retail purchase specifying the Product model and date of purchase is required to obtain warranty service under this limited warranty. In the event of no proof of purchase, the warranty start date will be ninety (90) days from the purchase date.
THIS LIMITED WARRANTY DOES NOT COVER:
- Service trips to i) deliver, pick up, install, or; educate how to operate the Product;, ii) correct wiring;, or
iii) correct unauthorized repairs or installations of the Product. - Damage or failure of the Product to perform during power failures and interrupted or inadequate
electrical service. - Damage or failure of the Product caused by leaky or broken water pipes, frozen water pipes, restricted
drain lines, inadequate or interrupted water supply, or inadequate supply of air. - Damage or failure of the Product resulting from operating the Product in a corrosive atmosphere, in an
unsuitable environment, or otherwise contrary to the Product owner’s manual. - Damage or failure of the Product caused by accidents, pests and vermin, lightning, wind, fire, floods,
pandemics, acts of nature, or any other causes beyond the control of Shopwice. - Damage or failure of the Product resulting from misuse, abuse, improper installation, repair, or
maintenance, or service not approved by Shopwice. Improper repair includes the use of parts not authorized or
specified by Shopwice Improper installation or maintenance includes installation or maintenance contrary to
the Product’s owner’s manual. - Damage or failure of the Product caused by unauthorized modification or alteration, any other property
damage or failure resulting from any water leakage where the Product is not properly installed in
accordance with the Product’s owner’s manual. - Damage or failure of the Product caused by incorrect electrical current, voltage, or plumbing codes.
- Damage or failure of the Product caused by the use of parts, accessories, components, consumable cleaning
products, any other products, or services that are not authorized by Shopwice - Replacement of light bulbs, filters, fuses, or any other consumable parts.
- Damage or failure of the Product caused by transportation, storage, and/or handling, including
scratches, dents, chips, and/or other damage to the finish of your Product, unless such damage is
reported within one (1) week of delivery. - Damage or missing items to any display, open box, refurbished, or discounted Product.
- Refurbished Product or any Product sold “As Is”, “Where Is”, “With All Faults”, or a similar disclaimer.
- Products with original serial numbers that have been removed, altered, or cannot be readily determined
at the discretion of Shopwice. - Increases in utility costs and additional utility expenses in any way associated with the Product.
- Any noises associated with normal operation.
- Products used for other than normal and proper household use, including, without limitation,
commercial or industrial use or, use in offices, and recreational facilities or vehicles, or as otherwise
outlined in the Product owner’s manual. - Costs associated with removal and/or reinstallation of your Product.
- The removal and reinstallation of the Product if it is installed in an inaccessible location or is not installed
in accordance with the Product owner’s manual.
Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must first notify
LG in writing at least 30 days in advance of initiating the arbitration by sending a letter to LG at LG
Electronics USA, Inc. Attn: Legal Department- Arbitration 111 Sylvan Avenue, Englewood Cliffs, NJ 07632.
You and LG agree to engage in good faith discussions in an attempt to amicably resolve your claim. The
notice must provide your name, address, and telephone number; identify the product that is the subject of
the claim; and describe the nature of the claim and the relief being sought. If you and LG are unable to
resolve the dispute within 30 days, either party may proceed to file a claim for arbitration.
Agreement to Binding Arbitration and Class Action Waiver. Upon failure to resolve the dispute during
the 30 day period after sending written notice to LG, you and LG agree to resolve any claims between us
only by binding arbitration on an individual basis, unless you opt out as provided below. Any dispute
between you and LG shall not be combined or consolidated with a dispute involving any other person’s or
entity’s product or claim. More specifically, without limitation of the foregoing, any dispute between you
and LG shall not under any circumstances proceed as part of a class or representative action. Instead of
arbitration, either party may bring an individual action in small claims court, but that small claims court
action may not be brought on a class or representative basis.
Arbitration Rules and Procedures. To begin arbitration of a claim, either you or LG must make a written
demand for arbitration. The arbitration will be administered by the American Arbitration Association
(“AAA”) and will be conducted before a single arbitrator under the AAA’s Consumer Arbitration Rules that
are in effect at the time the arbitration is initiated (referred to as the “AAA Rules”) and under the
procedures set forth in this section. The AAA Rules are available online at www.adr.org/consumer. Send a
copy of your written demand for arbitration, as well as a copy of this provision, to the AAA in the manner
described in the AAA Rules. You must also send a copy of your written demand to LG at LG Electronics USA,
Inc. Attn: Legal Department- Arbitration 111 Sylvan Avenue, Englewood Cliffs, NJ 07632. If there is a conflict
between the AAA Rules and the rules set forth in this section, the rules set forth in this section will govern.
This arbitration provision is governed by the Federal Arbitration Act. Judgment may be entered on the
arbitrator’s award in any court of competent jurisdiction. All issues are for the arbitrator to decide, except
that issues relating to the scope and enforceability of the arbitration provision and to the arbitrability of
the dispute are for the court to decide. The arbitrator is bound by the terms of this provision.
Governing Law. The law of the state of your residence shall govern this Limited Warranty and any
disputes between us except to the extent that such law is preempted by or inconsistent with applicable
federal law.
Fees/Costs. You do not need to pay any fee to begin an arbitration. Upon receipt of your written demand
for arbitration, LG will promptly pay all arbitration filing fees to the AAA unless you seek more than $25,000
in damages, in which case the payment of these fees will be governed by the AAA Rules. Except as
otherwise provided for herein, LG will pay all AAA filing, administration and arbitrator fees for any
arbitration initiated in accordance with the AAA Rules and this arbitration provision. If you prevail in the
arbitration, LG will pay your attorneys’ fees and expenses as long as they are reasonable, by considering
factors including, but not limited to, the purchase amount and claim amount. Notwithstanding the
foregoing, if applicable law allows for an award of reasonable attorneys’ fees and expenses, an arbitrator
can award them to the same extent that a court would. If the arbitrator finds either the substance of your
claim or the relief sought in the demand is frivolous or brought for an improper purpose (as measured by
the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all arbitration fees will
be governed by the AAA Rules. In such a situation, you agree to reimburse LG for all monies previously
disbursed by it that are otherwise your obligation to pay under the AAA Rules. Except as otherwise
provided for, LG waives any rights it may have to seek attorneys’ fees and expenses from you if LG prevails
in the arbitration.
Hearings and Location. If your claim is for $25,000 or less, you may choose to have the arbitration
conducted solely on the basis of (1) documents submitted to the arbitrator, (2) through a telephonic
hearing, or (3) by an in-person hearing as established by the AAA Rules. If your claim exceeds $25,000, the
right to a hearing will be determined by the AAA Rules. Any in-person arbitration hearings will be held at a
location within the federal judicial district in which you reside unless we both agree to another location or
we agree to a telephonic arbitration.
Opt Out. You may opt out of this dispute resolution procedure. If you opt out, neither you nor LG can
require the other to participate in an arbitration proceeding. To opt out, you must send notice to LG no
later than 30 calendar days from the date of the first consumer purchaser’s purchase of the product by
either: (i) sending an e-mail to [email protected], with the subject line: “Arbitration Opt Out” or (ii) calling 1-
800-980-2973. You must include in the opt out e-mail or provide by telephone: (a) your name and address;
LIMITED WARRANTY 35
ENGLISH
(b) the date on which the product was purchased; (c) the product model name or model number; and (d)
the serial number (the serial number can be found (i) on the product; or (ii) online by accessing https://
www.lg.com/us/support/repair-service/schedule-repair-continued and clicking on “Find My Model & Serial
Number”).
You may only opt out of the dispute resolution procedure in the manner described above (that is, by e-mail
or telephone); no other form of notice will be effective to opt out of this dispute resolution procedure.
Opting out of this dispute resolution procedure will not affect the coverage of the Limited Warranty in any
way, and you will continue to enjoy the full benefits of the Limited Warranty. If you keep this product and
do not opt out, then you accept all terms and conditions of the arbitration provision described above.